(Q) What company name will I be billed by?
(A) Your credit card will be discreetly billed by "Verotel.com" or
"CCBill.com".
(B) If you paid by online check you will be billed by "Electracash.com" or "Verotel.com".
(C) If you paid by 900 telephone billing you will be billed
by "GXBill.com".
(Q) How often will I be billed for my membership?
(A) You will be billed on the date you joined, and every thirty days thereafter. For example, if you joined on March 15, you will be billed on March 15, and then monthly thereafter on the fifteenth of each month.
(Q) If I joined the site through a Trial Membership, how am I billed?
(A) You will be billed for your Trial Membership on the day you joined. A Trial Membership automatically renews as a regular monthly membership, unless you cancel your Trial Membership within the trial period (i.e. the specific number of days stated when you joined). Please refer to the Terms and Conditions of the website for further information.
(Q) How do I cancel my membership?
(A) You can cancel your membership at any time by using
the online account cancellation form provided by our authorized
sales agent. Below is the location of the cancel page, as
well as the contact information for your sales agent:
Verotel.com (credit card or check charges)
WebSite: http://www.verotel.com/t51000-en.html
E-mail: support@verotel.com
Phone: US and Canada toll Free 1-877-647-1300
Phone: International +31 20 4280788
CCBill.com (credit card charges)
http://www.ccbill.com/customer-service.html
Email: consumersupport@ccbill.com
Phone: 1-888-596-9279
ElektraCash.com (check charges)
https://secure.electracash.net/Corporate/helpdesk.aspx
Email: helpdesk@electracash.com
Phone: 1-800-444-6952
GXBill.com (phone charges)
http://www.gxbill.com/customersupport.html
Email: http://www.gxbill.com/cs/reportproblem.php
Phone: 1-866-703-1334
(Q) What is your refund policy?
(A) If you cancel your membership, you will continue to receive the full benefits of membership until the end of your billing cycle. For example, if you joined on March 15, and cancel your membership on April 10, your membership will remain active until April 14. You will not be billed again after your membership expires . Please refer to the Terms and Conditions of the website for further information.
(Q) How can I be certain my membership was cancelled?
(A) When you cancel your membership via the online account cancellation form provided by our authorized sales agent, a confirmation page will appear for your records. Additionally, you will receive a confirmation via e-mail to the address that you submitted when you joined.
(Q) Why haven’t I received a cancellation confirmation via email?
(A) It may take up to 24 hours to receive your confirmation
email. If the email you submitted when you joined is no
longer active, you can confirm your cancellation with our
authorized sales agent. In order to confirm your cancellation,
you will be asked for any two of the following: Credit card
number, email you submitted when you joined, the member
ID you received when you joined, or your User Name. Below
is the contact information for our authorized sales agent:
Verotel.com (credit card or check charges)
WebSite: http://www.verotel.com/t51000-en.html
E-mail: support@verotel.com
Phone: US and Canada toll Free 1-877-647-1300
Phone: International +31 20 4280788
CCBill.com (credit card charges)
http://www.ccbill.com/customer-service.html
Email: consumersupport@ccbill.com
Phone: 1-888-596-9279
ElektraCash.com (check charges)
https://secure.electracash.net/Corporate/helpdesk.aspx
Email: helpdesk@electracash.com
Phone: 1-800-444-6952
GXBill.com (phone charges)
http://www.gxbill.com/customersupport.html
Email: http://www.gxbill.com/cs/reportproblem.php
Phone: 1-866-703-1334
(Q) I cancelled, but I am still being billed. What do I do?
(A) If you cancelled your membership and are still being
billed, please contact our authorized sales agent immediately.
Any billing errors will be corrected expeditiously. Below
is the contact information for our authorized sales agent:
Verotel.com (credit card or check charges)
WebSite: http://www.verotel.com/t51000-en.html
E-mail: support@verotel.com
Phone: US and Canada toll Free 1-877-647-1300
Phone: International +31 20 4280788
CCBill.com (credit card charges)
http://www.ccbill.com/customer-service.html
Email: consumersupport@ccbill.com
Phone: 1-888-596-9279
ElektraCash.com (check charges)
https://secure.electracash.net/Corporate/helpdesk.aspx
Email: helpdesk@electracash.com
Phone: 1-800-444-6952
GXBill.com (phone charges)
http://www.gxbill.com/customersupport.html
Email: http://www.gxbill.com/cs/reportproblem.php
Phone: 1-866-703-1334
(Q) My question has not been answered. What do I do?
(A) We are here to help. Please feel free to contact us.
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